Hi everyone!

[dixonnico83]

Hi, I’m in a bit of a situation. Today, I went to Sally’s beauty and asked the cashier what their best neon green brand is. She ended up selling me sea witch by unicorn hair and I didn’t realize it was blue until it was already on my head (my friend did the dying for me). Obviously I’m upset, but how do I go about fixing this with the company? I’ve already booked a professional to have the blue coloring removed. Sorry if this isn’t the place to ask, I’m stressing out

 

[mattelippylover_26]

Oh no! Sea Witch is actually a rich teal and not quite the neon green you were going for. Have you tried reaching out to Sally's customer service? If you haven't yet, try to do that with your receipt and explain the mix-up, they might offer a refund or store credit.

 

[dixonnico83]

Oh no! Sea Witch is actually a rich teal and not quite the neon green you were going for. Have you tried reaching out to Sally's customer service? If you haven't yet, try to do that with your receipt and explain the mix-up, they might offer a refund or store credit.

Hey! Everything got sorted and Sally’s was amazing at helping me out. They ended up giving me a punky color brand color stripper and they also gave me 2 tubes of the correct color dye. My hair is now how I wanted lol.